Skip to content
EVOHN

Legal

Returns and analytical disputes

What happens when material does not match its certificate, and why a return is not the usual remedy.

Last reviewed
4 August 2026
Status
Pending adviser sign-off
Clauses
05

Awaiting legal reviewThis wording states EVOHN’s current position and has not yet been approved by a qualified adviser in the relevant jurisdiction. It is published for transparency and must not be relied upon as legal advice.

  1. 01

    This website has no returns process

    Nothing is sold through this site, so there is nothing here to return. This document sets out the position taken under a supply arrangement agreed separately.

  2. 02

    Why material is not usually returned

    A compound that has left controlled storage cannot be returned to stock: its handling history is no longer documented, and undocumented material is not material we would release to anyone else. Physically returning a vial therefore serves no analytical purpose.

    The remedy is analytical, not logistical. Where a consignment is disputed, the question is what the material actually is — and that is answered by testing, not by shipping it back.

  3. 03

    Raising an analytical dispute

    Write to enquiries@evohn.com with the batch number, the certificate reference, the analysis you have run and the result you obtained.

    • The retained sample for that lot is re-tested against the original method.
    • Where the two results disagree, the lot is quarantined and every recipient of it is contacted.
    • The outcome is recorded against the batch record and published with the lot's analytical history.
  4. 04

    Damaged or excursed consignments

    A consignment that arrives with a compromised temperature indicator or damaged primary packaging is treated as an excursion, not a return. Report it the same day with photographs as received; the material must not be used in the interim.

  5. 05

    Statutory rights

    Nothing here limits any right that cannot lawfully be limited. The interaction between this position and consumer or commercial law in a given territory requires confirmation by a qualified adviser.

Last reviewed 4 August 2026

Other documents